How ChatDoc Works
Use the ChatDoc Symptom Checker, receive an expert doctor review, chat live and choose same-day delivery or pharmacy collection when a prescription is issued.
ChatDoc Symptom Checker
Tell us about your symptoms, medical history and any treatments you have tried.
The ChatDoc Symptom Checker covers your symptoms, medical history and treatments tried. It takes about 5–10 minutes; photos are requested only when relevant.
Upload Photo
Upload photo of your concern for photo analysis where applicable.
Photo tips:
- Use good, natural lighting
- Include close-up and wider shots
- Keep the camera steady and in focus
Clinician Review
A qualified doctor personally reviews your information and AI-supported clinical summary within 10 minutes.
Live Doctor Chat
Discuss your symptoms, assessment and treatment options in a secure live chat.
Live doctor chat:
- Direct messaging with your doctor
- Ask questions and get clarification
- Discuss your treatment options
Same-Day Prescription
If clinically appropriate, your doctor issues an immediate personalised prescription after review. Collect from any local pharmacy or get same-day home delivery.
You'll receive:
- Prescription (if required)
- Detailed medical report with diagnosis
- Choose pharmacy collection or eligible same-day home delivery. Selected London, Manchester and Birmingham postcodes may qualify for delivery within two hours.