Conditions We Treat
Our doctors can assess many common skin and hair conditions online along with everyday health concerns. Choose a condition to read about symptoms, causes, treatment options and when you should be seen in person. Every assessment is reviewed by a UK trained GMC-registered doctor.
Start a consultationChatDoc Skin
Acne
Spots, blackheads and oily skin affecting the face, back or chest.
Read moreHair Loss
Thinning hair, bald patches or a receding hairline with medical treatment options.
Read moreHyperpigmentation & Sun Spots
Melasma, sun spots and dark marks left after spots or injury.
Read moreHyperhidrosis
Excessive sweating of the underarms, palms, soles or face.
Read moreBlackheads & Pores
Blackheads, congestion, enlarged pores and rough skin texture.
Read moreAnti-Ageing Skincare
Fine lines, wrinkles and sun-damaged skin with a doctor-led skincare plan.
Read moreEczema & Dermatitis
Itchy, dry, inflamed or weeping skin, including contact dermatitis.
Read moreSeborrheic Dermatitis & Dandruff
Greasy flaking and redness of the scalp, face or chest.
Read moreRosacea
Facial flushing, redness and spots, with doctor-reviewed skin care and treatment.
Read morePsoriasis
Thick, scaly plaques on the scalp, elbows, knees or body.
Read moreFungal Infections
Ringworm, athlete's foot, jock itch, thrush and fungal nails.
Read moreFungal Nail Infection
Thickened, discoloured or crumbling nails with topical or oral treatment.
Read moreInsect Bites
Reactions to bites and stings, including infected or spreading bites.
Read moreCold Sores & Herpes
Cold sores and genital herpes, with antiviral treatment and prevention.
Read moreShingles
A painful, blistering rash caused by reactivation of the chickenpox virus.
Read moreUrticaria (Hives)
Itchy raised weals and swelling, acute or long lasting.
Read moreSkin Cancer Check
Assessment of a new, changing or worrying mole or skin lesion.
Read moreOther Skin Conditions
Rashes, infections and other skin complaints reviewed by a doctor.
Read moreChatDoc Health
Weight Loss
Medical weight management with prescription treatments.
Read moreHay Fever & Allergies
Sneezing, itchy eyes and a blocked nose, with prescription antihistamines and sprays.
Read moreUTI
Urinary tract infections including cystitis, with fast prescription treatment.
Read moreSinusitis
Facial pain, blocked nose and pressure lasting more than a few days.
Read moreSore Throat & Tonsillitis
Painful throat, difficulty swallowing and swollen tonsils, with antibiotics if needed.
Read moreEar Infections
Ear pain, discharge and hearing issues in adults aged 18 and over.
Read morePerformance & Social Anxiety
Nerves, tremor, sweating or racing heart before presentations, social events or performances, with beta-blocker options.
Read moreAcid Reflux & GORD
Heartburn, acid taste and indigestion, with prescription treatment.
Read moreConjunctivitis
Red, sticky or itchy eyes assessed and treated by a doctor.
Read moreAsthma
Wheeze, cough and breathlessness, with inhaler review and treatment.
Read moreMigraine & Headache
Recurrent headaches, with treatment for attacks and prevention.
Read moreStop Smoking
Support and prescription treatment to help you quit for good.
Read moreChatDoc Women
ChatDoc Men
Not Sure If We Can Help?
Simply select "Other" when completing the survey to describe your concern using our AI-powered assessment platform.
Feel better, sooner — in four simple steps
A clear, doctor-led path from your first concern to the care you need.
- 1
Tell us what’s wrong
Complete our secure symptom checker in your own time.
- 2
A doctor reviews your case
A qualified doctor personally considers your symptoms and health history.
- 3
Chat directly with your doctor
Ask questions and discuss the safest treatment options in a private live chat.
- 4
Get the right treatment, fast
If suitable, receive a prescription with same-day delivery or pharmacy collection.
Prescriptions are issued only when clinically appropriate. Same-day delivery depends on your location, medicine availability and courier capacity.
Price: £24.99 per consultation. See pricing and how it works.
When online care isn't suitable
Online care isn't right for everyone. We'll recommend in-person care if:
- you are under 18
- you need a physical examination, tests or a procedure
- the diagnosis is uncertain, or the photos and information aren't enough to assess you safely
- you have a mole or skin mark that could be skin cancer and needs an urgent in-person check
- your symptoms are severe, getting worse quickly, or haven't improved with previous treatment
- you need a treatment that can only be started by a specialist in person
Get urgent help if…
Call 999 or go to A&E if you have difficulty breathing, swelling of the lips, face, tongue or throat, chest pain, or signs of a severe allergic reaction.
Get same-day help from NHS 111, your GP or an urgent treatment centre if you feel very unwell, have a high temperature with a spreading, hot or painful area of skin, or your symptoms are getting worse quickly.
If you have thoughts of harming yourself or feel you cannot cope, call NHS 111 or your GP, or call Samaritans on 116 123 (free, 24 hours). In an emergency, call 999.
Our online service is not for emergencies.
Frequently asked questions
Which conditions can a doctor help with online?
We can assess many common skin and hair conditions, such as acne, eczema, psoriasis and hair loss, as well as some other everyday health concerns listed on this page. A doctor reviews every assessment and will tell you if your problem needs to be seen in person instead.
How do I know if online care is right for me?
Online care can suit adults with a non-urgent problem that can be assessed safely from a questionnaire and clear photos. It is not suitable for emergencies, for anyone under 18, or when a doctor needs to examine you or arrange tests. If online care is not right for you, the doctor will explain why and where to go instead.
Will I always get a prescription?
No. A doctor decides what is safe and appropriate for you after reviewing your answers and photos. Your plan may be self-care advice, a non-prescription product, a prescription, or a recommendation to see your GP or a specialist in person.
Who reviews my assessment?
Every assessment is reviewed by a GMC-registered doctor. Technology helps organise your answers, but all assessment and prescribing decisions are made by a doctor.
What if my condition is not listed?
You can describe your concern when you start a consultation. A doctor will review it and tell you whether we can help online or where you should go instead.
Can I use this service in an emergency?
No. If you have a medical emergency, such as difficulty breathing, chest pain, swelling of the lips, face or throat, or signs of a severe infection, call 999 or go to A&E. For urgent advice that is not an emergency, contact NHS 111 or your GP.
About this service
- Provider: ChatDoc
- Doctors: GMC-registered.
- Clinical governance·Privacy notice·Data protection·Terms·Contact and complaints
This page gives general information and does not replace an individual medical assessment.